Paid Online Survey - Greenfield

Greenfield Online has instilled a commitment to quality in everything we do, from your first telephone call into Greenfield Online, through sampling and data delivery, you'll realize the difference.

What sets us apart:

•	We provide high-value survey respondents and ultimately quality of data deliverables.
•	Our sales team is very responsive. When you contact us with a bid, you'll find our representatives get back to you quickly with an accurate price and project spec.
•	When we're awarded your project, the transition from sales to service is seamless. Our project directors have been provided with your study specs and will review them with you during a kickoff call.
•	Our service teams are responsive! It's our job to worry about your project so you don't have to!
•	When we work with you over time, we apply our inherent understanding of your needs to each project we conduct!

Click here to download a copy of the Greenfield Online/Ciao Surveys QDP logo for your use

Quality Data Program
QDP At Greenfield Online/Ciao Surveys we understand the importance of data quality, and the definition of what defines data quality is always evolving.

What sets us apart as a company is not only our commitment to data quality, but our use of technology to ensure that we meet these quality standards. This has not changed since we've conducted our first online project in 1994. We believe that quality and technology go hand in hand, and our investments in technology enable us to accomplish what we can today, and evolve as a company.

Our Quality Data Program is grouped by the three areas we focus on from a quality perspective; pre-survey data quality (of which we include Respondent Recruitment and Management), survey-level data quality, and post survey data cleansing. Further, realizing that clients can use us solely for sample services, or for full service work, we present our responses not only by sample type, but by product type.

Commitment to Client Service - Six Sigma explained
The Greenfield Online quality and operations team leaders have developed these initiatives based upon the key themes of Six Sigma, which are to understand a customer's requirements and to use data to make decisions. The company continues to refine our processes and policies based on client feedback - our Client Satisfaction survey.

Greenfield Online's Client Satisfaction Scores

Six Sigma is a rigorous and a systematic methodology that utilizes data and statistical analysis to measure and improve a company's operational performance, practices and systems by identifying and preventing 'defects' in processes. Ultimately, it is managing by facts. Every business or organization has processes that deliver something to a customer, whether it is a report, a steam turbine engine, literally any product or professional service. The online survey business is no different. Greenfield Online ultimately delivers data from the panelists who participate in surveys to clients. Collecting and delivering this data requires a quality process, from the time a sales representative get a request for a bid to the moment the data is delivered to the client.

Our goal is to be a true partner, and a true extension of our clients' business and not just a supplier.

	Learn more about our Quality Practices Click above to view our corporate Quality Data Program video View our DRD launch ad View our Quality Ad